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課程名稱 |
全面品質管理專題
SPECIAL TOPICS ON TOTAL QUALITY MANAGEMENT |
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開課學期 |
97-2 |
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授課對象 |
工學院 工業工程學研究所 |
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授課教師 |
王銘宗 |
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課號 |
IE7011 |
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課程識別碼 |
546EM3020 |
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班次 |
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學分 |
2 |
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全/半年 |
半年 |
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必/選修 |
選修 |
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上課時間 |
星期三4,@(11:20~) |
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上課地點 |
國青101 |
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備註 |
本課程以英語授課。
總人數上限：60人 |
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Ceiba 課程網頁 |
http://ceiba.ntu.edu.tw/972tqm |
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課程簡介影片 |
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核心能力關聯 |
核心能力與課程規劃關聯圖 |
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課程大綱
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為確保您我的權利,請尊重智慧財產權及不得非法影印
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課程概述 |
Total Qulaity Management should be a cultural transformation that is driven by the redefinition of managerial roles. The notion of paradigm shift implies a change of theory (or rationale) and action in the practice of management. This means that managers have to change the way they think about and do their work. It is not enough for them to be supportive of such change by their subordinates. They must change themselves. This managerial change cannot be accomplished by simply using quality tools and techniques. It requires a fundamental change in the values, beliefs, and assumptions about how business should be conducted. |
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課程目標 |
From this course students will learn that Total Quality Management, properly implemented, can never be just another program or a managerial style or a motivational gimmick for application at the lowest level of the organization. |
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課程要求 |
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
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參考書目 |
1. 蔡武德(1998)，全面品管 - ISO 9000系列，復文書局。
2. James F. Cali(1993), TQM for Purchasing Management, McGraw-Hill, Inc.
3. David L. Goetsch, and Stanley Davis(1994), Introduction to Total Quality,
Prentice Hall International, Inc.
4. James H. Saylor(1996), TQM Simplified-A Practical Guide, McGraw-Hill, Inc.
5. Howard Gitlow et al.(1995), Quality Management: Tools and Methods for
Improvement, IRWIN.
6. Philip B. Crosby(1996), Quality is Still Free, McGraw-Hill, Inc.
7. Donna C. S. Summers(1997), Quality, Prentice-Hall International, Inc.
8. Anderson, R., R. Jerman, et al. (1998). "Quality management influences on
logistics performance." Transportation Research Part E 34(2): 137-148.
9. Antony, J., A. Douglas, et al. (2007). "Determining the essential
characteristics of Six Sigma Black Belts." The TQM Magazine 19(3): 274-281.
10. Fuentes, M., F. Montes, et al. (2006). "Total Quality Management,
strategic orientation and organizational performance: the case of Spanish
companies." Total Quality Management & Business Excellence 17(3): 303-323.
11. Jung, J. and Y. Wang (2006). "Relationship between total quality
management (TQM) and continuous improvement of international project
management (CIIPM)." Technovation 26(5-6): 716-722.
12. Ketikidis, P., S. Koh, et al. (2008). "The use of information systems for
logistics and supply chain management in South East Europe: Current status and
future direction." Omega 36(4): 592-599.
13. Lai, K., T. Weerakoon, et al. (2002). "The state of quality management
implementation: A cross-sectional study of quality-oriented companies in Hong
Kong." Total Quality Management & Business Excellence 13(1): 29-38.
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評量方式
(僅供參考) |
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No. |
項目 |
百分比 |
說明 |
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1. |
Class Participation |
60% |
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2. |
Midterm Presentation |
20% |
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3. |
Final Presentation |
20% |
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